Agent Program FAQs

General Questions Regarding the Agent Program

Q. Does it cost anything to become an agent?

A. No. Joining the OneMoreCustomer agent program is absolutely free to qualified agents.

Q. I see you also have an affiliate program. What's the difference between an agent program and an affiliate program?

A. The OneMoreCustomer Agent Program is designed for individuals or businesses that sell or promote products through a mix of sales strategies. Typically, sales agents are focused on providing products to a specific niche or vertical market. Examples of agent sales strategies would include face-to-face selling, email marketing to an existing customer base and online marketing. Affiliates, on the other hand, do not engage in face-to-face selling and typically sell or promote products using online sales strategies only.

Q. I'd like to refer a friend. Do you have a referral program?

A. We absolutely welcome referrals. However, at this time we do not have a referral program in place but do have plans to introduce on in the near future. As soon as it's available, we'll be notifying all of our agent members. If you would like to discuss a significant referral opportunity, please call our offices to discuss.

Q. Who is your target customer?

A. OneMoreCustomer products were designed with smaller businesses in mind and we would define a "typical" target customer as a business with fewer than 10 employees. However, we encourage you not to limit your sales and marketing efforts solely to these types of businesses, since individual business professionals inside larger organizations are often just a day away from becoming entrepreneurs.

Q. How do I let you know if my contact information changes?

A. If you'd like to change the contact information we have on file for you, start by logging in to your agent account. (You can access the OneMoreCustomer agent member site by clicking here.) After entering your username and password, you'll be taken to your profile page which displays your most current contact information. To make a change, simply edit the information in the appropriate fields and click the "Save" button at the bottom of the page. Your agent account profile will immediately be updated with the new information.

Q. Do I have to have a website to be a part of the agent program?

A. The OneMoreCustomer agent program was designed to provide sales agents with the means to promote a quality business-to-business product and earn a commission by selling the OneMoreCustomer products either to their existing customer base or to new prospects through a mix of selling strategies. While promoting OneMoreCustomer products through your web site is certainly an option, it's not required that you have a website in order to participate in the program. However, we make a variety of online creative materials available to our agents to use on a website, so if you don't have a site, it may be worth considering adding one.

Q. I have a large database of email addresses I've collected from both current and former customers. Is it OK for me to promote your product via email to these lists?

A. Providing information about the OneMoreCustomer products and services via email is a great way to "get the word out" and we provide email templates that agents can use as the basis for an email marketing campaign. However, please note that we do not condone or encourage our agents to engage in the distribution of Unsolicited Commercial Email (UCE) otherwise known as "Spam" and ask that agents conform to the provisions of the CAN-SPAM Act when conducting email campaigns. If your former or current customers haven't specifically opted in to receive emails from you, we would ask that you not promote our products via email to them. If you have any questions about participation in the program, please contact the OneMoreCustomer agent support center at 877.872.6869 or email us at agentsupport@OneMoreCustomer.com.

Q. What do the provisions of the CAN-SPAM Act require me to do when conducting email marketing campaigns?

A. The CAN-SPAM Act requires email marketers to ensure the following when executing email marketing campaigns:

  • Don't use false or misleading header information – Your "From", "Reply-to" and routing information must be accurate and identify the person or business that initiated the message.
  • Don't use deceptive email subject lines – The subject line must accurately reflect the content of the message.
  • Identify the message as an advertisement – There's leeway on how you can do this but early in the message you must identify it as being an advertisement.
  • Tell recipients where you're located – Your message must include either your valid, physical postal address, or the address of a post office box you've registered with the postal service or private mailbox company.
  • Tell recipients how to opt out of receiving messages from you – The message must have a clear and conspicuous way for recipients to opt-out of receiving emails from you in the future.
  • Honor opt-out requests promptly – Opt-out requests must be honored with 10 business days of your receipt of the request and the process you use to handle opt-outs must be capable of processing a request for up to 30 days after you send the message.

Q. I sell a number of different products. What types of products would be a good complement to the OneMoreCustomer products?

A. OneMoreCustomer products are designed to help small businesses manage and grow their business by providing them with a suite of affordable & easy-to-use software tools. If you're currently selling to small businesses or start-ups, it's likely that our products are an excellent complement to what you're already selling. Some examples of great complementary products and services include:

  • Credit card/transaction processing
  • Payroll services
  • PEO services
  • Office supplies and equipment
  • Computer peripherals and computer supplies
  • Telephony equipment
  • VoIP services
  • Marketing materials & collateral such as letterhead and business cards
  • Printing services
  • Mailing list services
  • And many others!

This is by no means an exhaustive list. If you have any questions about how to position our products with your existing products & service, please contact the OneMoreCustomer agent support center at 877.872.6869 or email us at agentsupport@OneMoreCustomer.com.

Q. I'm not located in the U.S. – Can I still become an agent?

A. If you're not located in the U.S. you can still be a member of the OneMoreCustomer affiliate program. However, please note that a number of our products have been designed specifically for the North American market and may not be a fit for businesses located overseas. Also, be aware that all commissions are calculated and paid in U.S. Dollars so if you are located overseas, please ensure you're able to accept and deposit a commission check paid in U.S. Dollars.

Q. If I'm a OneMoreCustomer agent, can I carry competitive products?

A. Yes. We understand that many agents promote "niche" products or products designed for specific verticals or business types. As such, we're fine if you choose to carry out products alongside competitive products.

Q. Do you offer free trials of your products so I can check them out before I advertise them?

A. Yes. Many of our products offer a trial membership that you can take advantage of before applying for membership in the agent program. However, we have implemented an extensive training program for new agents and provide comprehensive product materials. Rather than sign up for a trial, we would encourage you to attend the online training sessions where you'll learn about the entire suite of products. OneMoreCustomer schedules and hosts monthly product & sales training webinars. As an affiliate you are encouraged to participate. All webinars are recorded and posted on the OneMoreCustomer agent site. Also, we have product specialists who are available to answer product-related questions and provide you with a product overview. If you're interested in scheduling a product tour, please contact the OneMoreCustomer agent support center at 877.872.6869 or email us at agentsupport@OneMoreCustomer.com.

Account Information, Program Support and Sign-Up

Q. How do I sign up for the OneMoreCustomer agent program?

A. To sign up for the OneMoreCustomer affiliate program, please click here and complete the application form. We'll review your application and email you confirmation of acceptance or denial into the program within 2 business days.

Q. How do I change my username or password?

A. If you'd like to change your username or password, start by logging in to your agent account. (You can access the OneMoreCustomer agent site by clicking here. After logging in, you'll be taken to your profile page which displays your account information. To make a change to either your username or password, click on the "Change" link located to the right of your current username and password and enter the new information. Note: if you change your username, you'll be asked to log-in again with your new username.

Q. What happens if I forget my login or password? How do I retrieve them?

A. If you forget your username or password, please visit the OneMoreCustomer agent program login page and click either the "Forgot Username" or "Forgot Password" link. You will receive an email with instructions on how to retrieve your username or reset your password.

Q. Who do I contact if I have questions about the program?

A. If you have questions about the program, please contact the OneMoreCustomer agent support center at 877.872.6869 or email us at agentsupport@OneMoreCustomer.com.

Q. Who do I contact if I have questions about your products?

A. If you have questions about our products, you can contact one of our product support specialists in any of the following ways:

  • By phone at 877.872.6869
  • By email at agentsupport@OneMoreCustomer.com.
  • By using the online chat feature – simply click here and click on the "product support" icon and you'll be connected to a product specialist.

Q. Who do my customers call if they have questions about your product?

A. If one of your customers has a question about a product to which they've subscribed, they can contact OneMoreCustomer product support by phone at 877.872.6869 or by email at support@OneMoreCustomer.com. They're also encouraged to visit our online support center.

Q. Where can I find my agent ID?

A. Your unique affiliate ID will be located on your Affiliate Profile page.

Commissions & Payments

Q. Who do I contact if I have questions about my commissions?

A. If you have questions about your commissions, please contact the OneMoreCustomer agent support center at 877.872.6869 or email us at agent@OneMoreCustomer.com.

Q. What are the commissions for selling your products?

A. The commission rate for our Business Coaching product is set as a percentage of the monthly subscription price. The percentage will be set upon approval as a sales agent, at a rate of up to 30%. As a OneMoreCustomer affiliate, you receive a commission for each month the subscriber maintains their subscription. That's long-term residual income for one sale!

Q. How often are commissions paid?

A. Commissions will be paid to Affiliate on a monthly basis, with commission checks being mailed in the second week of the calendar month following the calendar month in which the Paid Orders were received. Any returns or charge backs will be similarly deducted from Affiliate's revenue share. You are able to review your commission accrual in the Report section of your Affiliate Site on a daily basis.

Q. How do you know where to send my check?

A. Commission checks are sent to the address you enter during the registration process. If you need to amend this information, please log-in to your account and make the appropriate changes.

Q. Do you have a minimum payout? Is there a certain amount I must earn before I get paid?

A. Yes. Amounts less than $25.00 will be held until the calendar month in which the referral fee due exceeds $25.00, or until this agreement is canceled.

Q. How are commissions paid? Check, PayPal, Wire Transfer?

A. Commission checks are made via check each month.

Q. Do you have a "return" or cancellation policy that will affect any commissions that have already been paid to me?

A. OneMoreCustomer will not pay a commission in situations where a subscriber makes a monthly subscription payment and subsequently decides to cancel their subscription and requests a refund of that payment. If a commission has already been paid to you for a subscription payment that was subsequently refunded, an amount equal to that commission payment will be deducted from the next commission payment due to you.

Q. Do I get credit if someone subscribes to one of your products and decides to buy subscriptions to additional products when they're on you site?

A. Yes. Only in cases in which the customer purchases from the site in which you directed them to via your affiliate tracking id located in your unique URL, text link or provided banner.

Activity Tracking & Reporting

Q. How do I enter sales into your system?

A. As a sales agent, you will be provided a unique URL from which prospects and customers can shop and purchase – giving you credit for the sale. For example: sagent.OneMoreCustomer.com. In addition, we also provide you with an affiliate id that is integrated within the web banners we provide and it can also be used in text links used in email. All sales captured through the above mentioned means will be credited towards your affiliate account.

Q. How are sales I make tracked?

A. When you are a sales agent, your sales are tracked and captured, and you will be provided a unique URL which prospects and customers can shop and purchase, giving you credit for the sale. For example: sagent.OneMoreCustomer.com. In addition, we also provide you with an affiliate id that is integrated within the web banners we provide and it can also be used in text links used in email. All sales captured through the above mentioned means will be credited towards your affiliate account.

Q. Where do I go to view statistics on the sales I've generated and the commissions I've earned?

A. You can access comprehensive commission and sales activity information by logging in to the OneMoreCustomer agent member site and clicking on the "Reports" link at the top of the page. From there, you can view a range of information such as:

  • The products that you sold.
  • The date that each product was purchased.
  • The amount of each sale.
  • The commission you earned on each sale.

Additionally, if you have a website and place OneMoreCustomer banners or text links on it, you can also access two additional reports:

  • The number of visitors generated by each of your sites
  • The number of visitors generated by each of the banners/links you place on your site.

Agent Website & Selling Online

Q. I have a website on which I promote a number of the products that I sell. Can I promote & sell your products through that site?

A. Absolutely. We encourage OneMoreCustomer agents to engage in a multi-channel sales program and promoting the OneMoreCustomer products through your website is an excellent way to build your base of subscribers.

Q. If I want to sell OneMoreCustomer products on my website, do I need to register separately as an affiliate?

A. No. There is no need for you to register separately as an affiliate. As a member of the agent program, you'll have access to all of the online marketing materials.

Q. Do you have online advertising materials such as banners and text links that I can put on my website?

A. Yes. We've developed a range of online marketing materials that include OneMoreCustomer product and bundle promotional banners and text links. As an agent, simply visit the Online Marketer section for a list of materials available.

Q. Where do I go to download banners and text links that I can use on my site?

A. To download OneMoreCustomer banners, follow these simple steps:

  • Log in to the agent site.
  • Click the "Multimedia" link at the top of the page.
  • Select the "Website Banners" link on the left side of the page.
  • Make a selection from the "banner group" dropdown then make a selection from the "Group Options" dropdown.
  • Click on the banner that you would like to download – this will open a field that contains the HTML code for the banner.
  • Copy the HTML code and place the code into your website.

Q. Do I have to use the banners and text links that you provide? Can I create my own?

A. You do not have to use the banners and text links that we provide and instead may choose to link to our site(s) by placing links that you create. However, in order for us to track any sales made from visitors that you drive to our site(s), the link must contain your agent ID. For the purposes of online marketing, your agent ID is referred to as an affiliate ID and must be included in the following format:

  • http://{our product URL}/?Affid={Your Affiliate ID}

As an example:

  • http://www.OneMoreCustomer.com/?Affid=5cbf8443-8a38-4e3e-9e1b-e3fd8117ac63

Q. Is there a minimum number of links I have to post on my website?

A. There is no minimum requirement as to the number of links/banners that should be posted on your site.

Agent Product Advertising Materials

Q. What kinds of sales and advertising materials do you provide to agents?

A. We provide agents with a range of advertising materials that can be used to promote the OneMoreCustomer suite of products. These materials include product one-sheets, product brochures, sales presentations, videos, email marketing templates and product tours. We also provide promotional banners & text links that you can use on your website.

Q. Can I customize these materials with my own company logo and contact information?

A. Yes. The materials have been created so that you can insert your own logo and contact information.

Q. Can I make changes or edit the sales materials that are provided to me?

A. The materials have been created based on our extensive experience selling and marketing our products and so we ask that you don't make any substantive changes to these materials. You may not modify the icon or any of Starter Success images in any way. We reserve all rights in the icon, any other images, our trade names, trademarks and copyrights and all other intellectual property rights. If you feel that any of the materials could benefit from the inclusion of additional information, please contact agent support and discuss the change with a product specialist. Please contact the OneMoreCustomer agent support center at 877.872.6869 or email us at agent@OneMoreCustomer.com.

Q. Can I copy information from these materials and use it in my own brochures and product one-sheets?

A. Again, the materials have been created based on our extensive experience selling and marketing our products and so we ask that you don't make any substantive changes to these materials. We reserve all rights in the icon, any other images, our trade names, trademarks and copyrights and all other intellectual property rights. If you feel that any of the materials could benefit from the inclusion of additional information, please contact agent support and discuss the change with a product specialist. Please contact the OneMoreCustomer agent support center at 877.872.6869 or email us at agent@OneMoreCustomer.com.

Agent Training

Q. Do you provide new agents with product training?

A. Yes, we provide all agents with comprehensive product training through a series of webinars. When your membership in the agent program has been approved, you'll receive a product training schedule.

Q. How often do you hold product training sessions? Is there somewhere online I can go to view a schedule of training classes?

A. Each month we host a product and sales training webinar. All webinars are recorded and posted to the training section of the affiliate site. As an agent, you'll receive a training schedule.