Affiliate Program FAQs
General Questions Regarding The Affiliate Program
Q. Does it cost anything to become an affiliate?
A. No. Joining the Jian affiliate program is absolutely free to qualified
affiliates.
Q. I see you also have an agent program. What's the difference between an agent program
and an affiliate program?
A. The Jian affiliate program is designed for companies/individuals that
sell or promote products on the Internet through an individual website or network
of sites. Affiliates do not engage in face-to-face selling with the end consumer
and exclusively sell online. Agents on the other hand typically sell or promote
products using more traditional face-to-face sales strategies and are usually focused
on providing products or services that are targeted to a specific niche or vertical
market.
Q. I'd like to refer a friend. Do you have a referral program?
A. We absolutely welcome referrals. However, at this time we do not have a referral
program in place but do have plans to introduce one in the near future. As soon
as it's available, we'll be notifying all of our affiliate members.
Q. Who is your target customer?
A. Jian products were designed with smaller businesses in mind and we would
define a "typical" target customer as a business with fewer than 10 employees. However,
we encourage you not to limit your sales and marketing efforts solely to these types
of businesses, since individual business professionals inside larger organizations
are often just a day away from becoming entrepreneurs.
Q. How do I let you know if my contact information changes?
A. If you'd like to change the contact information we have on file for you, start
by logging in to your affiliate account. (You can access the Jian affiliate
site by
clicking here. After entering your username and password, you'll be taken
to your profile page which displays your most current contact information. To make
a change, simply edit the information in the appropriate fields and click the "Save"
button at the bottom of the page. Your affiliate account will immediately be updated
with the new information.
Q. Do I have to have a website to be a part of the affiliate program?
A. The Jian affiliate program was designed to provide affiliate marketers
with the means to promote a quality business-to-business product and earn a commission
through the promotion of the Jian products on their website or network
of sites. However, even if you don't have a website it is still possible to be a
member of the program and earn commissions. Examples of how this is possible include
posting Jian banners or text links on your personal or business blog, or
incorporating promotional text links in an existing email marketing program. However,
please note that Jian does not condone or encourage our affiliates to engage
in the distribution of Unsolicited Commercial Email (UCE) otherwise known as "Spam".
If you have any questions about participation in the program, please contact the
Jian affiliate support center at 877.872.6869 or email us at
affiliatesupport@Jian.com.
Q. What kind of websites are a good fit for the program?
A. There are a number of different types of websites that we believe would be a
perfect fit for the Jian affiliate program. Here are some examples:
- Sites that promote business-to-business products and services
- Sites or blogs that feature news or articles that would be of interest to small
business owners and entrepreneurs
- Sites or blogs that provide training or education to small business owners or prospective
small business owners
- Sites that feature legitimate "work from home" opportunities or promote franchise
ownership.
In addition to these types of sites, any website that promotes discounted products
and services or offers discount coupons to site visitors could also be a fit. However,
in order to maximize the chances of success, we would recommend that these sites
have an appropriate category in which to promote Jian products. Examples
of suitable categories include, but are not limited to, "Business Products", "Business
and Office Products" and "Business Software". If you have a question about the suitability
of your site, please contact the Jian affiliate support center at 877.872.6869
or email us at affiliatesupport@Jian.com.
Q. Are there are any kinds of website you don't allow to be affiliates?
A. Prior to approving your membership in our affiliate program, we will review your
website(s) to ensure consistency with the guidelines outlined in the "Jian
Affiliate Program Terms & Conditions." We reserve the right not to accept any site
into the Jian Affiliate Program based on site content. Sites that do not
qualify for the program include:
- Sites that contain X- rated content and/or promote sexually explicit materials.
- Sites that promote violence and discord.
- Sites that promote discrimination based on race, sex, religion, nationality, disability,
sexual orientation, or age
- Sites that promote illegal or questionable activities
- Sites that violate intellectual property rights
- Sites that contain software download options that potentially enable diversions
of commission from other affiliates in our program.
- Other types of sites that we may determine from time to time.
Additionally, with respect to web sites, you may not explicitly or implied create
or design your website, or any other website that you operate, in a manner which
resembles our website. You also may not design your website in a manner which leads
customers to believe you are Jian or any of our other affiliated business.
Q. I'm not located in the U.S. – Can I still become an affiliate?
A. If you're not located in the U.S. you can still be a member of the Jian
affiliate program. However, please note that a number of our products have been
designed specifically for the North American market and may not be a fit for businesses
located overseas. Also, be aware that all commissions are calculated and paid in
U.S. Dollars, so if you are located overseas, please ensure you're able to accept
and deposit a commission check paid in U.S. Dollars.
Q. Can I advertise/promote your competitor's products on my site?
A. Yes. We understand that many affiliates specialize in promoting specific kinds
of products and we're fine with our products being promoted alongside competitive
products.
Q. Do you offer free trials of your products so I can check them out before I advertise
them?
A. Yes. Many of our products offer a trial membership that you can take advantage
of before applying for membership in the affiliate program. Additionally, we have
product specialists who are available to provide you with an overview of the products.
If you're interested in scheduling a product tour, please contact the Jian
affiliate support center at 877.872.6869 or email us at
affiliatesupport@Jian.com.
Q. Can I send traffic to specific pages within your site?
A. If you are familiar with HTML code, it is possible to send traffic from your
site to specific pages within the Jian sites. When you choose one of our
product banners to post on your site, a string of HTML code is generated that contains
the following information:
- A link to the location of the image on our site
- The URL of the home page of the product site
- Your affiliate ID
When you post the html on your site, visitors to your website will see the banner.
Clicking on the banner directs the site visitor to the appropriate Jian
product site and your affiliate ID is recorded and associated with that specific
site visitor. By amending the site link contained in the HTML code, it's possible
to direct users to pages within the product site other than the home page. Please
Note: Unless you are familiar with HTML, we do not encourage you to alter the banner
code. Also, if you do choose to alter the code, be sure that you don't change anything
other than the destination link. If you alter other information, especially the
affiliate ID information, it's possible that you will not receive credit for subscribers
that came from your site.
Q. If I place your banners and links on my site, will you provide links back to my
site?
A. Unfortunately, we do not provide links from our site to our affiliate member
sites.
Q. I'm a member of the Google Affiliate Network. Can I sign up as an affiliate there
instead of directly with you?
A. Yes. If you're already a Google Affiliate Network publisher, you can choose to
become a Jian affiliate by submitting a request through that network.
Account Information, Program Support and Sign-Up
Q. How do I sign up for the program?
A. To sign up for the Jian affiliate program,
click here and complete the application form. We'll review your application
and email you confirmation of acceptance or denial into the program within 2 business
days.
Q. What happens if I forget my login or password? How do I retrieve them?
A. If you forget your username or password, please visit the Jian affiliate
program login page and click either the "Forgot Username" or "Forgot Password" link.
You will receive an email with instructions on how to retrieve your username or
reset your password.
Q. If I have multiple websites, do I have to apply separately for each of them?
A. If you would like to promote Jian products through multiple sites that
you operate, you do not have to submit a membership application for each site. The
banners and links that you download contain an affiliate ID that is specific to
you and can be used on any site of which you're an owner. However, if you operate
multiple sites and these sites are owned by different corporations, you will need
to submit an application for each owner so that the commission payments can be paid
to the appropriate entity.
Q. Who do I contact if I have questions about the program?
A. If you have questions about the program, please contact the Jian affiliate
support center at 877.872.6869 or email us at
affiliatesupport@Jian.com.
Q. Who do I contact if I have technical questions or questions about posting the
links and banners?
A. If you experience problems adding the Jian banners or text links to
your site, we encourage you to contact your site developer or site host. An example
of the types of problem you should direct to your host or developer would be a situation
where you've correctly added the banner HTML code to your site and the banner fails
to display correctly on your site. Similarly, if you see the banner when you view
your site in one browser and don't see it when you view your site in a different
browser, you should contact your developer or host. However, if you've correctly
posted a banner or text link on your site and you find that the banner or link is
not working (i.e. clicking the banner does not direct you to the appropriate Jian
site), you should contact the Jian affiliate support center at 877.872.6869
or email us at affiliatesupport@Jian.com.
Q. Where can I find my affiliate ID?
A. Your unique affiliate ID will be located on your Affiliate Profile page.
Q. How do I change my username or password?
A. If you'd like to change your username or password, start by logging in to your
affiliate account. (You can access the Jian affiliate site by
clicking here.) After logging in, you'll be taken to your profile page which
displays your account information. To make a change to either your username or password,
click on the "Change" link located to the right of your current username and password
and enter the new information. Note: if you change your username, you'll be asked
to log-in again with your new username.
Commissions & Payments
Q. I'm an affiliate. Can I earn commissions without placing your ads or links on
my site?
A. As an affiliate, it's expected that you will place Jian product banners
and text links on your site in order to earn commissions. If you do not operate
a website, or typically engage in other forms of selling activities, then the affiliate
program is likely not a good fit for you. Instead, you may want to consider the
Jian Agent Program which provides an alternate means of earning commissions
for selling our products. You can find more information about this program by clicking
here.
Q. What are the commissions for selling your products?
A. The commission rate for our Business Coaching product is set as a percentage
of the monthly subscription price. The percentage will be set upon approval as a
sales agent, at a rate of up to 30%. As a Jian affiliate, you receive a
commission for each month the subscriber maintains their subscription. That's long-term
residual income for one sale!
Q. I notice that you offer a free-trial of most of your products. Do you pay a commission
on visitors that subscribe to a free trial?
A. No. You will receive a commission upon successful conversion of a free trial
to a paid subscription. This is one reason why we are able to offer residual commissions
of up to 30% of the monthly subscription price. Please note: Your monthly commission
will be based on the actual subscription price in effect at the time of the subscription.
We may, from time to time, offer discounted pricing on our product sites in which
case your commission may vary from subscriber to subscriber.
Q. How are commissions paid? Check, PayPal, Wire Transfer?
A. Commission checks are made via check each month.
Q. How often are commissions paid?
A. Commissions will be paid to the Affiliate on a monthly basis, with commission
checks being mailed in the second week of the calendar month following the calendar
month in which the Paid Orders were received. Any returns or charge backs will be
similarly deducted from the Affiliate's revenue share. You are able to review your
commission accrual in the Report section of your Affiliate Site on a daily basis.
Q. How do you know where to send my check?
A. Commission checks are sent to the address you enter during the registration process.
If you need to amend this information, please log-in to your account and make the
appropriate changes.
Q. Do you have a minimum payout? Is there a certain amount I must earn before I get
paid?
A. Yes. Amounts less than $25.00 will be held until the calendar month in which
the referral fee due exceeds $25.00, or until this agreement is canceled.
Q. Do you have a "return" or cancellation policy that will affect any commissions
that have already been paid to me?
A. Jian will not pay a commission in situations where a subscriber makes
a monthly subscription payment and subsequently decides to cancel their subscription
and requests a refund of that payment. If a commission has already been paid to
you for a subscription payment that was subsequently refunded, an amount equal to
that commission payment will be deducted from the next commission payment due to
you.
Q. Do I get credit for a site visitor I send to your site who decides to subscribe
to one of your products at a later date? If so, how much later?
A. When one of your site visitors clicks a Jian banner or text link, a
cookie is placed on their computer that identifies that visitor as having come from
you. Affiliate will be credited with commissions for any products sold during the
initial session and during subsequent sessions within 48 hours of the initial session,
provided that the referred customer does not reset the cookie used in the Jian
tracking software.
Q. Do I still get credit if someone clicks on one of your product banners on my site
and then buys a different product on your site?
A. Yes. As an example, if a person clicks on a StarterBizPlan banner on your website
and subsequently decides to purchase the StarterCRM, you will receive a commission
payment calculated on the subscription price of the StarterCRM.
Activity Tracking & Reporting
Q. How are sales tracked?
A. Sales are tracked by incorporating your affiliate ID into the HTML code of the
banner and text links. When users click on a banner or text link on your site, your
affiliate ID is embedded in the URL enabling us to track user activity and purchases
made by visitors coming from your site.
Q. Where do I go to view statistics on the sales I've generated and the commissions
I've earned?
A. You can access comprehensive commission and site activity information by logging
in to the Jian affiliate member's site and clicking on the "Reports" link
at the top of the page. From there, you can view a range of information such as:
- The products that were sold through your site(s)
- The date that each product was purchased
- The amount of each sale
- The commission you earned on each sale
- The number of visitors generated by each of your sites
- The number of visitors generated by each of the banners/links you place on your
site.
Q. Can I view performance statistics for each of the banners and links I place on
my site?
A. Yes. To view performance statistics for each of the creative elements you place
on your site, log in to your affiliate account and click the "Reports" link at the
top of the page. The statistics will be visible in the "Affiliate Clicks Report"
section.
Affiliate Advertising Materials
Q. What kinds of advertising materials do you provide to affiliates?
A. We provide affiliates with a range of advertising materials that can be used
to promote the Jian suite of products. These materials include; banners,
text links, email templates, videos and product tours.
Q. Do I have to use the banners and text links that you provide? Can I create my
own?
A. You do not have to use the banners and text links that we provide and instead,
may choose to link to our site(s) by placing links that you create. However, in
order for us to track any sales made from visitors that you drive to our site(s),
the link must contain your affiliate ID in the following format:
- http://{our product URL}/?Affid={Your Affiliate ID}
As an example:
- http://www.Jian.com/?Affid=5cbf8443-8a38-4e3e-9e1b-e3fd8117ac63
Q. How do I download banners that I can use on my site?
A. To download Jian banners, follow these simple steps:
- Log in to the affiliate site.
- Click the "Multimedia" link at the top of the page.
- Select the "Website Banners" link on the left side of the page.
- Select banner groups from the "banner group" dropdown then make a selection from
the "Group Options" dropdown.
- Click on the banner that you would like to download – this will open a field that
contains the HTML code for the banner.
- Copy the HTML code and place the code into your website.
Q. How do I create links to Jian?
A. If you would like to create your own text links that point to the Jian
sites, you must ensure that your affiliate ID is incorporated into the link URL
so that you can receive credit for purchases made by visitors from your site. As
an example, if you wanted to create a link that points to the Jian home
page, the link would be as follows: http://www.Jian.com/?Affid={your affiliate
ID}
Q. Is there a minimum number of links I have to post on my website?
A. There is no minimum requirement as to the number of links/banners that should
be posted on your site.